Call Forwarding in Puerto Rico: T-Mobile, Claro and Liberty

On T-Mobile Puerto Rico, dial **67*1 and the 10-digit number, then #, to forward calls when you are busy; **61*1number# when you do not answer (add **20 before the # for a 20-second delay); **62*1number# when your phone is off or out of signal; and **21*1number# for all calls. ##67#, ##61#, ##62# and ##21# turn each off, and ##004# returns busy, unanswered and unreachable calls to voicemail. Claro publishes only *21*number# to forward all calls, and its prepaid terms limit forwarding, so confirm with Claro first. Liberty does not publish its codes online.

Claro Puerto Rico

• Claro's published short code forwards all calls: *21* + number + # + SEND.
• Claro does not publish codes for busy, no answer or turning forwarding off: ask Claro (787-775-0000) or Claro Negocios before you set them.
• Claro's prepaid terms say unlimited voice cannot be used for call forwarding and list commercial use and call transfers as misuse. If your business number is a Claro prepaid line, confirm with Claro that forwarding is allowed on your plan.
• Claro's home phone service does not list call forwarding as a feature.

Liberty Puerto Rico

Liberty runs the former AT&T Puerto Rico mobile network but does not publish its forwarding codes online. Ask Liberty for the codes on your line before you set them.

Forward to a local number

Forward to a number in your own country. US carriers do not forward to international numbers, and in Israel Bezeq forwards only to Israeli numbers, so your UIRIX agent's number should be local. Numbers come from 27 countries. In the US, Canada, Israel and Puerto Rico a number is ready at once; in 23 more, such as the UK, Germany, France, Australia, Japan, Brazil and Mexico, the telephony provider first reviews your details and documents, usually in 1 to 3 business days.

What happens when the call reaches your AI receptionist

• Your agent answers in your business's name, day and night, in 17 languages: it answers from your website and documents, takes messages and leads, books appointments where you connect a calendar, and can put the caller through to a person you choose.
• When your carrier marks the call as forwarded, the agent knows it came through your line: it never reads your business number back as the caller's own, and it asks for a callback number when it needs one.
• Calls are recorded (on by default), transcribed and summarized in your dashboard, and you can get the summary by e-mail.
• If the agent transfers callers to a person, use a number that does not forward back to the agent (a mobile or a direct line), so a call cannot loop between the two.

T-Mobile Puerto Rico forwarding codes

Use 1 + the 10-digit number. T-Mobile does not forward to international numbers.

Forward your missed calls in Puerto Rico to an AI receptionist

1. 1

   Get a Puerto Rico number for your agent

   Create your UIRIX agent and give it a Puerto Rico (787 or 939) number in the dashboard: it is ready at once.

2. 2

   Turn on forwarding

   On T-Mobile dial the busy, no-answer and unreachable codes with the agent's number; on Claro or Liberty, confirm the codes with your carrier first.

3. 3

   Call yourself while busy

   From a second phone, call your business number while your phone is on another call (or you decline the call). Your agent should answer.

4. 4

   Call yourself and do not answer

   Let it ring. After the delay you set, your agent should answer. If voicemail answers instead, voicemail is still catching the call first.

Call forwarding in Puerto Rico: common questions