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Call Forwarding · Worldwide

Call Forwarding and Call Divert Codes by Country

How to divert calls when you are busy, do not answer or are unreachable, and how to cancel, in the UK, Europe, Australia, New Zealand, Japan, Malaysia and Latin America.

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Updated

In most countries mobile networks use the standard divert codes: **67*number# when busy, **61*number# when there is no answer, **62*number# when unreachable, **21*number# for all calls, ##002# to cancel every divert, and *#21# to check. Some operators add *11 before the # (Orange France, Telstra), some print a single *, and Japan does not use these codes at all (au uses 1424 and 1422; SoftBank and Rakuten use their apps). Landlines use their own codes, such as BT's *21*, *61* and *67*. You usually pay the diverted part of the call as an outgoing call, so divert to a number in the same country.

What changes from country to country

  • The *11 ending: Orange in France and Telstra in Australia publish the codes with *11 (the voice service) before the #, for example **61*number*11#.
  • Single or double star: some operators print *61*number#, others **61*number#. Both usually work on mobiles.
  • The no-answer delay: most networks accept 5 to 30 seconds, written **61*number**20# or with *11 or *10 before the seconds; some landlines fix it (BT 15 seconds, Sunrise and Swisscom 25 seconds).
  • Japan: no GSM codes. au uses 1424 (all calls), 1422 (no answer or busy) and 1420 (off); docomo uses 1429 and 1420 after you apply; SoftBank and Rakuten set forwarding in their apps.
  • Prepaid lines are often limited: Vodafone UK Pay as you go and Orange Romania PrePay divert to voicemail only, One NZ Prepay cannot divert, and TIM in Brazil offers it on postpaid lines only.
  • Some operators sell call forwarding as an option (Maxis, Proximus landlines, Telmex Sígueme) or set it up through customer service (U Mobile).

Divert to a local number

You pay the diverted part of the call as an outgoing call, and many operators refuse foreign numbers (One NZ, U Mobile, Rakuten, NTT, KPN landlines; POST in Luxembourg allows only Benelux, France and Germany). Give your UIRIX agent a number in your own country: in the US, Canada, Israel and Puerto Rico it is ready at once, and in 23 more countries, including the UK, Germany, France, Australia, Japan, Brazil and Mexico, the telephony provider first reviews your details and documents, usually in 1 to 3 business days.

What happens when the call reaches your AI receptionist

  • Your agent answers in your business's name, day and night, in 17 languages: it answers from your website and documents, takes messages and leads, books appointments where you connect a calendar, and can put the caller through to a person you choose.
  • When your carrier marks the call as forwarded, the agent knows it came through your line: it never reads your business number back as the caller's own, and it asks for a callback number when it needs one.
  • Calls are recorded (on by default), transcribed and summarized in your dashboard, and you can get the summary by e-mail.
  • If the agent transfers callers to a person, use a number that does not forward back to the agent (a mobile or a direct line), so a call cannot loop between the two.

Call divert by country

CountryMobileLandlineCost and limits
United KingdomVodafone, EE / BT Mobile: **21*, **61*, **67*, **62* + number #; cancel ##002#. Vodafone ring time **61*number*10*seconds#BT: *21*, *61* (after 15 s), *67* + number #; cancel #21#, #61#, #67#Vodafone Pay as you go diverts to voicemail only. BT: free to BT numbers, otherwise the standard rate plus a setup fee per call
IrelandVodafone: **21*, **61*, **67*, **62* + number #; cancel ##xx#Check with eirVodafone: 16c per diverted call
AustriaDrei: **21*, **62*, **67*, **61*number**seconds# (5 to 30)Check with A1Drei: you pay the rate of the number you divert to
SwitzerlandSunrise: *21*, *61* (25 s), *67*, *62* + number #; cancel #xx#Swisscom: *21, *61 (25 s), *67 + number; cancel #xx#; or My SwisscomSwisscom: the feature is free, the connection is paid when your plan does not include it
GermanyO2: **21*, **67*, **62*, **61*number**15#; cancel ##002#Check with your providerCheck your price list
FranceOrange: **21*, **61*, **62*, **67* + number *11#; cancel ##002#; no answer after 20 sOrange Livebox: *21*number# (busy and no answer in the Orange app). Freebox: *21*, *61*, *69* (busy) + number #Freebox: €0.05 a minute per diverted call
BelgiumOrange: **21*, **62*, **61* (20 s), **67* + number #. Telenet: same codes, ##002# cancels allProximus: Call Forwarding optionProximus option €2.99 a month; you pay the diverted leg
NetherlandsKPN: **61*, **62*, **67*, **21* + number # (VoLTE: single *); cancel ##xx#KPN: MijnKPN > Vast Bellen > Nummers doorschakelenKPN: free to turn on, normal call costs; KPN landlines cannot divert abroad
LuxembourgPOST: in the phone menuPOST: free featurePOST mobiles divert only to Benelux, France and Germany
DenmarkTelenor: *21*number#, cancel #21#YouSee: *21*, *61*, *67* + number #. TDC Erhverv: *72, *90, *92 (off *73, *91, *93)Telenor: conditional at the normal rate; all calls 20 kr a month plus 0.80 kr per call
FinlandElisa: **21*, **61*number**seconds#, **62*, **67*; cancel ##002#. Telia: phone menu or Minun TeliaSet on the phoneElisa: free to Elisa mobiles. Telia: free to Telia and to any Finnish landline
EstoniaTele2: **21*, **61*, **62*, **67*. Elisa: *21*, *61* (30 s), *67*, *62*; cancel ##002#Telia: *21*, *61* (15 s), *67* + number #Tele2: no monthly fee, each diverted call is charged
RomaniaOrange: **21*, **61*, **67*, **62* + number #; cancel ##002#Orange Romania Communications: the same codesOrange: off-network diverted calls €0.17 a minute even on unlimited plans; PrePay to voicemail only
AustraliaTelstra: **21*, **61*, **62*, **67* + number *11#; no answer 15 to 30 s. Vodafone: short codes 1210 to 1214 (1213 cancels all)Telstra home phone: *21 (all), *24 (busy), *61 (no answer) + number #; cancel #xx#You pay the diverted leg
New ZealandOne NZ: **21*, **61*, **62*, **67* + number #; cancel ##002#Check with your providerOne NZ: no charge on Pay Monthly, not available on Prepay, no international numbers
Japanau: 1424 + number (all), 1422 + number (no answer or busy), 1420 off. SoftBank: My SoftBank or the phone menu. Rakuten: my Rakuten Mobile or Rakuten LinkNTT Voice Warp: the 142 menu, by applicationau and SoftBank free; Rakuten ¥22 per 30 s; Voice Warp ¥550 to ¥880 a month; no international numbers on Rakuten and NTT
MalaysiaCelcomDigi: phone menu. Maxis: add-on in the Maxis app. U Mobile: through customer serviceCheck with TM UnifiMaxis RM3 a month; U Mobile RM0.05 per 30 s, Malaysian numbers only; CelcomDigi prepaid fair use lists continuous forwarding as non-standard use
South AfricaStandard codes on most phones; check with your operatorCheck with TelkomYou usually pay the diverted leg
BrazilTIM Siga-me: *21*, *67*, *61*, *62* + 0 + 41 + area code + number #; cancel #xx#; postpaid onlyClaro NET Fone: *21*, *63* (busy), *61* (20 s) + number #, after activating with ClaroYou pay the diverted call by destination; another area code is long distance
MexicoCheck with your operatorTelmex Sígueme: *21*number#, cancel #21#; all calls onlySígueme MXN 29.87 a month plus activation, free with Infinitum
ArgentinaMovistar: **21*, **67*, **61*, **62* + number #; cancel ##xx#Movistar Desvío Directo: *40*number#, cancel #40#; all calls only, contractedMovistar: the caller pays their call, you pay from your phone to your number
ChileStandard codes on most phones; check with your operatorCheck with your providerYou usually pay the diverted leg
PanamaCheck with Tigo or +MóvilTigo Hogar: *60 + number on, *61 offTigo: diverting to a mobile is billed at the mobile rate

Operators' own codes as published on October 21, 2026. Where a country lists only some operators, the others did not publish their codes: check with them.

Divert your missed calls to an AI receptionist

  1. 1

    Get a local number for your agent

    Create your UIRIX agent and request a number in your country in the dashboard; where documents are needed, the dashboard tells you which.

  2. 2

    Turn on the diverts

    Dial your operator's busy, no-answer and unreachable codes with the agent's number, or set them in your operator's app.

  3. 3

    Call yourself while busy

    From a second phone, call your business number while your phone is on another call (or you decline the call). Your agent should answer.

  4. 4

    Call yourself and do not answer

    Let it ring. After the delay you set, your agent should answer. If voicemail answers instead, voicemail is still catching the call first.

Call divert abroad: common questions

On most mobile networks ##002#. It also removes the divert to your voicemail, so set your voicemail again if you want it. Japanese operators and landlines use their own codes.
On Vodafone and EE dial **61*number# for no answer, **67*number# for busy and **62*number# for unreachable; ##002# cancels them. On a BT landline dial *21*, *61* or *67* followed by the number and #.
On au dial 1424 and the number to forward all calls, or 1422 and the number to forward unanswered and busy calls; 1420 stops it. SoftBank and Rakuten set forwarding in My SoftBank and the Rakuten apps, and docomo after you apply for the service.
The caller pays their usual call to you, and you pay the diverted part from your line to the number you chose, as an outgoing call. Some operators charge it even on unlimited plans, for example Orange Romania for off-network diverts and Vodafone Ireland per diverted call.

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