Terms of Service

Version 2.3. Effective October 13, 2026. Last updated October 13, 2026. What changed in version 2.3: key 9 is offered on outbound calls only, a STOP reply stops messages only, and an opt-out withdraws the marketing consent recorded for the number (Section 5.1); a call requested through the API, a Connected app or a test call is checked against your do-not-call list even when the check at dial is off (Section 5.1); campaigns for sales or events count as marketing (Section 5.1); the privacy advice the Service gives is not legal advice (Section 5.1); your own announcement text is played on outbound calls (Section 7.1); an incoming call ends after about 30 seconds of silence (Section 10.5); a Connected app can change your privacy settings (Section 11.3); and deleting your account deletes its do-not-call list and block lists (Section 15). What changed in version 2.2: we say that a notice is not consent to recording (Section 7.1); that you must turn on the compliance tools your calls need (Section 5.1); what a linked Partner can reach (Section 3.4); that you can cancel by e-mail and we release your numbers for you (Section 14.12); which records are kept as evidence (Section 15); where our Data Processing Addendum is (Section 9.4); how the limits of liability and the indemnity apply (Sections 22 and 23); that the calls signing up allows are about your account, support and the Service, not offers (Section 19); that in accounts opened from October 12, 2026 the AI and recording announcement is on by default on outbound calls (Section 7.1); and that we do not use your conversations to improve the Service (Sections 9.4 and 17.3). What changed in version 2.1: in accounts opened from October 12, 2026, conversation text, call recordings, and summaries with contact details are deleted automatically after one year unless you choose another period or to keep them; we describe the compliance tools on Profile > Privacy (the check of your own do-not-call list at every dial, block lists for each country, opt-out during a call, by key 9 and by STOP, the AI and recording announcement that the phone line plays, and consent records for lists and campaigns); the Personal AI Agent introduces itself as your AI assistant; by signing up you agree that we may call you, including with AI voice agents, and you can opt out at any time; and Section 1.1 names EqualWeb Ltd., which operates UIRIX. In version 2.0 (October 10, 2026) we rewrote these Terms to describe the Service as it works today, including phone numbers, calls and campaigns, text and WhatsApp messages, recording, the Public API, webhooks, Connected apps, the Personal AI Agent, Partners, the Wallet and pay as you go, how we keep and delete data, and the limits of our responsibility for what AI agents do. Earlier versions, including the one shown with the effective date 1 January 2026, are available on request at info@uirix.com. We review this document at least once a year.

Short version. This summary is not part of the Terms; the Terms control.

You pay monthly, for a fixed plan or per agent slot (pay as you go), and usage beyond your plan comes out of a prepaid Wallet. Fees, Wallet balances and deposits are not refunded, except a duplicate or erroneous charge that you report within 60 days, or where the law requires a refund. You can cancel at any time in Profile > Billing after you release your phone numbers; cancellation takes effect at once, and the current period is not refunded. Your agents are AI and can make mistakes. They talk and act for you in real time, before you can review what they say or do, so you configure and supervise them, and you are responsible for what they do for you, including consent to calls, recordings and messages. By signing up and accepting these Terms you agree that we may call and text you, including with AI voice agents, about your account, support and the Service; you can ask us to stop at any time. Calls are recorded by default, and you can turn recording off; conversations are always transcribed. The compliance tools on Profile > Privacy work only while they are on: the check of your own do-not-call list at every dial is on by default, and so is the AI and recording announcement on outbound calls in accounts opened from October 12, 2026; the others are off until you turn them on. In accounts opened from October 12, 2026, conversation text, call recordings, and summaries with contact details are deleted automatically one year after the conversation, unless you choose another period or to keep them in Profile > Privacy. Our responsibility is limited as Sections 10, 21 and 22 describe.

1.1 Who we are. These Terms of Service (the "Terms") are between you and EqualWeb Ltd., which operates UIRIX ("UIRIX", "we", "us", "our"). UIRIX AI and UiriX are its brand names. Our U.S. mailing address is 447 Broadway, 2nd FL #239, New York, NY 10013. Contact: info@uirix.com.

1.2 Accepting these Terms. By creating an account, signing in to an account opened for you, authorizing a Connected app or creating an API key, or by otherwise using the Service, you accept these Terms. If you do not accept them, do not use the Service. Accepting these Terms includes your agreement that we may call and text you, as Section 19 describes. If you accept for a company or other organization, you confirm that you are allowed to bind it, and "you" then means that organization. If a Partner opened your account, these Terms apply between you and UIRIX, and the Partner cannot change them.

1.3 Eligibility. You must be at least 18 years old, or the age of majority where you live if higher, to open an account, connect a Connected app to it or use a Personal AI Agent.

1.4 Definitions. The definitions of Service, Customer, Partner, Personal AI Agent, Owner, End User, Connected app and Customer Content also appear in our Privacy Policy.

• "Service": the UIRIX AI platform: our websites, dashboard, AI voice and chat agents, website widgets and demo pages, phone numbers, calling and messaging, the Public API and webhooks, the Personal AI Agent, accounts opened through our Partners, and the connector that lets AI applications such as Claude and ChatGPT work with your account.
• "Customer" or "you": the person or organization that holds a UIRIX account, including an account opened for it by a Partner, and the users it authorizes.
• "Agent": an AI voice or chat agent that you create or use in the Service, including a Personal AI Agent.
• "Partner": a person or business that, under an agreement with UIRIX (such as the UIRIX Partner Program Terms), refers customers to UIRIX or opens or manages UIRIX accounts for its own customers.
• "Personal AI Agent": an agent that answers and places calls for one individual.
• "Owner": the individual a Personal AI Agent works for.
• "End User": any individual who talks or chats with an agent, whom an agent calls, messages or transfers a call to, who appears on a Customer's contact or do-not-call list, or who is named in an agent's knowledge or an Owner's profile.
• "Connected app": an AI assistant or other application that you authorize to act on your account through our connector, an API key or an integration.
• "Customer Content": the data you, your End Users or your Connected apps provide to the Service, and the records the Service creates for you from it, including conversations, transcripts, recordings, summaries, leads and other agent records.
• "Wallet": the prepaid US-dollar balance of your account described in Section 14.6.
• "Outputs": has the meaning in Section 10.1.

UIRIX provides AI voice and chat agents that act for you. Depending on what you enable, agents answer calls on numbers we provide or that you forward to us, place outbound calls and run call campaigns, leave voicemail messages, chat and talk with visitors on your website and demo pages, send text messages, WhatsApp messages and e-mails, transfer calls, record leads, tickets and bookings, and use services you connect (such as a CRM or calendar). A Personal AI Agent answers and places calls for one individual. You can manage agents in the dashboard, through the Public API and webhooks, or through Connected apps such as Claude or ChatGPT; a Partner may open and manage an account for you. Agents act in real time, before you can review what they say or do. You decide what each agent may do, whom it contacts and when.

Agents run on AI models from third-party providers. AI can make mistakes, and we do not guarantee any result of the Service (Section 10). We may change features subject to applicable law, any required notice and our published API versioning practices.

3.1 Registration. You agree to provide accurate and complete information when registering and to keep that information up to date.

3.2 Credentials. Your credentials are your password and other sign-in methods, verification codes, API keys and Connected app tokens and, if you are a Partner, your partner keys. Keep them secret, use API keys only from your own servers with the fewest permissions needed, and revoke any credential you believe is exposed. You are responsible for activity carried out with your credentials, including by Connected apps and Partners you authorized, until you revoke them, unless the activity was caused by a security failure of the Service. Widget tokens and demo links are public by design, and their use is charged to your account; you may regenerate them at any time, which disables the old demo links and the widget code on your website until you replace it with the new code. We are not responsible for loss or damage caused by credentials that you, your staff, a Connected app or a Partner disclosed, shared or misused.

3.3 Replacing Credentials. We may revoke, rotate or replace any API key, token or other credential at any time to protect you, other customers or the Service, including credentials we consider too weak, and we will tell you when a replacement requires changes on your side.

3.4 Partners and Accounts Opened by Partners. Partners take part under separate UIRIX Partner Program Terms or another written agreement with us. Those terms are between UIRIX and the Partner, are not part of these Terms and do not change them. A Partner is independent of us: it is not our agent, employee or representative, it cannot change these Terms or make promises for us, and its statements bind us only if we confirm them in writing.

Accounts opened by Partners. A Partner may open your account, build your first agents and give you opening credit. These Terms apply between you and us from your first use. Change any password the Partner set for you at your first sign-in. If a Partner stops taking part in the program, or our relationship with it ends, your account remains yours.

What a Partner can see and do. While your account is linked to a Partner that opened it, or to which we linked it at your written request, the Partner can see your account details, plan, Wallet balance, the status of your agents, your website widget code, your agents' greeting and the pages scanned for them. It may add agents to your account, whose builds and use are charged to your account, and it may choose your agent's voice provider. It receives a demonstration link and short-lived, single-use links that sign in to your account (valid for 10 minutes, opening a session of up to 15 minutes). During a Partner sign-in session the Partner can do anything you can do in the dashboard, including creating API keys; review your API keys after any Partner sign-in. This means a linked Partner can reach your conversations, call recordings, contacts and API keys. Keep a Partner linked, or allowed to manage your account, only while you need it, and end the link or withdraw the permission when you no longer do. We link an existing account to a Partner only at your written request, and we tell you before we do. You may ask us at info@uirix.com to end the link with the Partner. If your account is attributed to a Partner only through a partner code, the Partner sees limited information about it, such as a masked e-mail address, the month you signed up, your account status and the payments its commission is based on, unless you allow it to manage your agents.

Partner codes and vouchers. A Partner may give you a partner code. A code can be entered only at sign-up or in Profile > Billing, within 30 days of sign-up and before your first payment, and not for a Partner's own account or for an account already linked to a Partner. The voucher, a Wallet credit of the amount shown on the code, is added when your first payment of at least the program minimum (shown when you enter the code) is completed. Vouchers and other credits have no cash value, cannot be transferred and may be withdrawn if the code was misused or the attribution is voided (Section 14.7). An account is attributed to one Partner only; a later code or another Partner does not change it.

Commission. UIRIX may pay the Partner your account is attributed to a commission based on your payments. The commission is paid by UIRIX and does not change your price.

Management by a Partner. A Partner may manage your agents only if it opened your account, you asked us in writing to link your account to it, or you allowed it in your dashboard. You can withdraw that permission at any time in your dashboard or by writing to info@uirix.com. A Partner that manages your account acts under your authority and on your behalf, not ours. You are responsible for what you allow it to do, and what it does in your account, including changes, calls, campaigns and charges, is treated as done by you (Section 14.9). UIRIX is not responsible for a Partner's acts or omissions, its advice, its statements about the Service, or any service it sells you. A claim about a Partner's misuse of your account is between you and the Partner, unless the misuse was caused by a security failure of the Service.

3.5 Unauthorized Use. Tell us at once at info@uirix.com if you suspect unauthorized use of your account, an API key, a Connected app or a Partner sign-in. Until you tell us and revoke the credential, you remain responsible for its use as Section 3.2 describes.

4.1 Compliance. You will use the Service only in compliance with these Terms and all applicable laws and regulations.

4.2 Prohibited Conduct. You will not, and will not permit any third party to:

• use the Service for unlawful, deceptive, fraudulent, defamatory, harassing or abusive purposes;
• infringe, misappropriate or otherwise violate any intellectual property, privacy or other rights of any person;
• upload, transmit or process content you do not have the right or authorization to use;
• interfere with or disrupt the integrity or performance of the Service;
• attempt to gain unauthorized access to systems or networks;
• reverse engineer, decompile or disassemble any portion of the Service, except to the extent such restriction is prohibited by law;
• bypass or circumvent any access, usage or security restrictions;
• impersonate anyone or claim false affiliations;
• present our voices or avatars as real people;
• deceive, pressure, threaten or harass anyone;
• try to bypass agent safety rules or reach other customers' data;
• call or message people without the consent the law requires.

4.3 AI Identity and Impersonation. Agents speak with AI-generated voices and write AI-generated text. You must not configure, prompt or instruct an agent, whether in its instructions, profiles, briefings, the API or a Connected app, to claim to be a human, to deny being an AI when asked, to impersonate any real person, business or government body, to claim an affiliation it does not have, or to use a real person's voice or likeness without that person's permission. Each agent must answer truthfully when asked whether it is a person, and must disclose that it is an AI at the start of the conversation wherever applicable law requires it. Templates, presets and examples we provide are starting points only: review them before use and remove anything in them that conflicts with these Terms or the law. You can have the phone line say that the call is with an AI assistant before the agent speaks (Section 7.1). Apart from the settings you control in Profile > Privacy, if the Service adds an AI notice or marking, you may not remove or disable it. We may block or change configurations, calls or messages that break this Section.

4.4 Restricted Uses. Unless we agree in writing:

• (a) no debt collection, and no statements threatening legal action, collection referral or credit reporting; where we agree, you must comply with the FDCPA, Regulation F and state collection laws;
• (b) no protected health information subject to HIPAA (we do not sign business associate agreements). This does not restrict the health providers and appointments an Owner gives a Personal AI Agent for their own errands, which our Privacy Policy (Sections 13.3 and 25) describes;
• (c) no use of agents to make or materially support decisions about credit, insurance, employment, housing, education or health care without meaningful human review;
• (d) no political or election calls;
• (e) no agent directed to children under 13, or under the higher age set by the law that applies, and no knowing collection of their personal data through the Service; where we agree, you must comply with COPPA and similar laws, including verifiable parental consent;
• (f) agents must not present their output as legal, medical, financial or other professional advice.

4.5 Content. Agents must not produce sexual content. The 'Sexy & Sensual' tone may be used only where you know the people your agent talks with are adults who agreed to that style.

4.6 Your responsibility. We do not review your agents' instructions, knowledge, calls or messages before they are used, and we are not obliged to monitor them. You are responsible for your agents' configuration and use and for compliance with this Section 4. Steps we take under these Terms, such as blocking content or suspending an agent, do not make us responsible for your use of the Service.

5.1 Outbound Calls, Messages and Telemarketing. You decide whom your agents call or message, what they say and when. For every call, voicemail, text message and WhatsApp message sent from your account, including campaigns, API calls, calls placed through a Connected app or by a Partner, and Personal AI Agent calls, you are the party responsible for compliance with the Telephone Consumer Protection Act, the Telemarketing Sales Rule, state telemarketing and mini-TCPA laws, Section 30A of Israel's Communications (Bezeq and Broadcasts) Law, the do-not-call registry under Israel's Consumer Protection Law, and the laws of every place you call or message. Agent voices are artificial voices, and a voicemail an agent leaves is a call.

Consent. Before any call or message you must hold, and be able to prove, every consent the law requires, including prior express consent for AI-voice calls to mobile numbers and to residential lines, and prior express written consent for telemarketing. In Profile > Privacy you can record, for the contacts you import, the type, date, source and reference of each consent, give each list and campaign a purpose (marketing, service or personal; a campaign whose goal is sales or an event counts as marketing), and have a marketing campaign blocked, or its contacts without a recorded consent skipped. A blocked campaign is paused, and we e-mail you the reason. The Service keeps these records. You remain responsible for every consent being real, valid and sufficient.

Do-not-call lists. You must scrub your lists against every applicable do-not-call registry; the Service does not check national or state registries for you. The Service checks your account's own do-not-call list at the moment it dials each call, on every path (campaigns, the API, Connected apps, the Personal AI Agent and test calls). This check is on by default, and you can turn it off in Profile > Privacy at your own responsibility; with it off, a call that is already waiting is not checked again when it is dialed, but a call requested through the API, a Connected app or a test call is still checked against your list when it is requested. If the check cannot run, the call is not dialed. In Profile > Privacy you can also upload block lists for each country, such as a registry you subscribe to, have every call checked against them, and have marketing calls blocked when a list is older than the age you set. Keeping the lists you upload current is your responsibility.

Opt-outs. You must honor opt-out and stop requests within the legal deadline (in the US, within 10 business days). In Profile > Privacy you can turn on, each on its own: a tool your agent uses when a person asks not to be called again; key 9, which the person your agent calls can press during the announcement or during the call (key 9 is offered on outbound calls only, not on calls people make to your numbers); a check of the transcript after an outbound call; and STOP and similar replies to your agent's text messages, with a check of your do-not-call list before each text or WhatsApp message. When the tool, key 9 or the transcript check records an opt-out, the number goes on your do-not-call list at once, with how and when the request was made, the calls waiting for it are cancelled, and the marketing consent recorded for it on your calling lists is withdrawn. A STOP reply stops messages only, not calls (Section 5.2). The tool and key 9 during the call work with the GPT-Live-1 and Gemini voices. These tools can miss or misread a request. You must give and honor every opt-out the law requires, including any automated opt-out the law requires on artificial-voice telemarketing calls.

Calling hours. Call only within lawful hours and frequencies, including stricter state rules (for example, 8 p.m. cutoffs and limits on calls per day in Florida, Oklahoma and Maryland). Campaign time zones are inferred and can be wrong, contacts without a known time zone are not restricted by your calling window, and a single call placed through the API or a Connected app is dialed at once unless you set a calling window.

Identification and voicemail. Identify on whose behalf you call, and give any callback number and opt-out the law requires, including in voicemail messages. If your agent's instructions give no voicemail message, the agent leaves a short default message that names the caller and says it will call back but does not include a callback number, so write your own voicemail message that does. Keep the records the law requires.

Your responsibility. You alone are responsible for the legality of your calls, messages, voicemail messages, recordings and campaigns, and for any fines, penalties, damages or claims from End Users, carriers, platforms or regulators that arise from them (Section 23). You must turn on the tools that the law applying to your calls requires, for example an automated opt-out on artificial-voice telemarketing calls or an AI or recording notice, keep the block lists you upload current, and record the consents you rely on. The compliance tools on Profile > Privacy (the do-not-call check at every dial, block lists, opt-out during a call and by message, the AI and recording announcement, consent records and the consent block for campaigns) help you comply but do not replace your own compliance. Each works only while it is on: the check of your own do-not-call list is on by default, and so is the AI and recording announcement on outbound calls in accounts opened on or after October 12, 2026; the others are off until you turn them on. We keep a record of who changed each setting and when. The country rules the announcement follows are a starting point we maintain, not legal advice, and may not match every law that applies to your calls. The Service may also tell you, through the Public API or a Connected app, which of these tools the law of the countries you call requires and which it recommends, based on your account's recent activity and those country rules. This advice is automated and general and is not legal advice. It covers only the countries and rules we maintain: where our rules list nothing for a country, nothing is shown as required, which does not mean that the law of that country requires nothing. It can be incomplete, out of date or wrong, and following it does not mean that your calls or messages comply with any law. These tools, calling windows and time-zone inference can fail or be incomplete, and we do not guarantee that they prevent any call or message or that your calls meet any law. We do not guarantee that a call is placed, answered, connected, completed or transferred as intended, or that a message is sent or delivered.

We may pause or stop campaigns, calls, messages or numbers after complaints or when we suspect a violation, but we are not obliged to monitor them.

5.2 Text and WhatsApp Messages. An agent can send text or WhatsApp messages during a conversation, usually to the person it is talking with or calling. Text messaging is on by default for new business agents, and you can turn it off for each agent. You are responsible for every message your agents send, including the recipient, consent, content and honoring opt-outs. With the message opt-out on (Section 5.1), a reply such as STOP to your agent's number puts the sender on your do-not-call list for messages, and the Service does not send texts or WhatsApp messages to numbers on that list. Messages may be sent under the UIRIX name or from a UIRIX number. Where a message comes from a sender name, recipients cannot reply, so your agent or your website must offer another way to opt out. Carriers and messaging platforms may require registration or block messages, and we may block or suspend messages that break the law, carrier rules or platform rules. Message and data rates may apply. We are not responsible for messages that are sent, not sent, delayed, blocked or filtered, sent more than once or sent to the wrong recipient.

Phone numbers are obtained and held in our telecommunications provider's account. While your account is in good standing you may use the numbers assigned to it, but you do not own them, and transferring (porting) numbers in or out is not offered. Obtaining a number requires a saved payment card, and a pay-as-you-go account not yet on monthly billing starts its monthly billing cycle when it obtains its first number, as Section 14.3 describes. Phone numbers are not charged separately, unless a price for the number is shown when you obtain it. Outbound calls may show only numbers assigned to your account. A released number cannot be recovered. Section 14.12 explains what happens to your numbers when you cancel. If your subscription is suspended or canceled for non-payment (Section 14.14), its numbers may be released about 14 days later without further notice. Carriers, not UIRIX, decide how your calls are labeled, verified or blocked.

We do not guarantee that a number, or a number in a given area, is available, that it stays available to you, or that calls to and from it always connect. Carriers or our provider may reclaim, change, suspend or block a number. We are not responsible for the loss of a number, for calls missed while a number does not work, or for how your calls are labeled (for example, as spam).

7.1 Recording. Calls your agents handle, including Personal AI Agent calls, are recorded by default and are always transcribed. You can turn recording off under Profile > Privacy, and new calls of your account are then not recorded; they are still transcribed. A voicemail message a caller chooses to leave after a failed transfer is still recorded. Announcement. In Profile > Privacy you can have the phone line play a fixed sentence before the agent speaks, saying that the call is recorded, that the caller is talking to an AI assistant, or both, either on every call or where the country rules we maintain call for it, on outbound calls and, if you choose, on incoming calls. In accounts opened on or after October 12, 2026, both notices are on by default on outbound calls and follow those country rules; you can set them to every call or turn them off. In older accounts they are off until you turn them on. You can edit the sentence for each language; your own text is played on outbound calls, and incoming calls hear the built-in sentence, which is available in the 17 languages the Service supports. While the recording notice is on, recording starts after the sentence; for places where every party must agree to recording, you choose whether to give the notice and record, or not to record there. The sentence is a notice, not a question: if a person objects, the Service does not stop the recording on its own. A notice is not consent. Where the law requires a person's consent to record, monitor or transcribe a call, you must have that consent before the call is recorded, and where you do not have it you must not record: turn recording off, or choose not to record in those places. When the announcement is off, no recording notice is played, and the agent does not mention recording unless your instructions tell it to. Many laws require every party to a call to be told about, or to agree to, recording, monitoring and AI transcription. You are responsible for choosing these settings and the text, and for any notice and consent the law requires. If a call is transferred, the rest of the call may also be recorded. We are not responsible for the legality of recording, transcribing or monitoring your calls, or for a notice or consent that was not given.

7.2 Notices to End Users. Tell End Users, at the start where the law requires it, that they are talking to an AI; that conversations are recorded and summarized; that the agent may recognize them on a later visit or call; that the person or business the agent works for may follow the conversation live and take it over; that the conversation is processed by our AI service providers; and how to contact you about their data. While it is on, the announcement in Section 7.1 gives the AI and recording notices for you. See also Section 4.3.

7.3 Transcripts, summaries and translations. Transcripts, summaries, translations, extracted details (such as names, numbers and e-mail addresses), quality scores and other records the Service creates are made by AI and can be wrong, incomplete or missing. Check them before you rely on them. We are not responsible for errors in them or for decisions made on them.

The Service is not designed to call or transfer to 911, 112, 999 or any other emergency number and must not be configured to do so. It is not a replacement for a telephone service and cannot reliably recognize emergencies. Configure your agents to tell callers in an emergency to hang up and dial their local emergency number. UIRIX is not responsible for any harm arising from an emergency that an agent handles, misses or misunderstands.

9.1 What it is. Customer Content is defined in Section 1.4. It includes the data and content you submit, upload, transmit or otherwise make available to the Service, such as files, documents, text, website addresses for scanning, call and chat records, logs, recordings, transcripts and configurations. As between you and UIRIX, you keep your rights in Customer Content.

9.2 Your rights and consents. You represent that you have all rights, consents and notices needed to provide the Customer Content you supply and to have the Service record, transcribe, call and message End Users as you instruct.

9.3 Your responsibilities toward End Users. You decide how your agents use End Users' data. You must give the notices the law requires (covering AI agents, call recording, transcription and summaries, and the website widget), obtain the consents the law requires (for recording, for device storage and analytics in the widget, and for calls and messages), have a lawful basis for any data you upload, import or connect, answer End Users' requests using the tools we provide, and keep data prohibited by our Privacy Policy out of the Service. The allocation of roles in Section 2 of our Privacy Policy forms part of these Terms.

9.4 Processing on your behalf. For End Users' personal data we act as your processor (a service provider or processor under U.S. state laws) and process it only on your documented instructions, which are these Terms, your settings and your use of the Service. Our Data Processing Addendum (www.uirix.com/en/dpa) forms part of these Terms and prevails on data-protection matters; no signature is needed, and if you and we sign a different data processing agreement, the signed one applies. We keep the data confidential and secure; use only the sub-processors listed in our Privacy Policy (www.uirix.com/en/privacy); notify you, by updating that list or by e-mail, at least 30 days before a new sub-processor starts handling Customer Content, and you may object by writing to info@uirix.com (if we cannot address your objection, you may cancel before the change applies); help you answer data-subject requests and meet your security and breach duties; notify you of a personal-data breach without undue delay; and never sell or share the data or use it for our own purposes, except to create de-identified and aggregated data as Section 5 of our Privacy Policy describes, and to review conversations to support you and keep the Service safe, as Section 17.3 describes; we do not use the data to improve the Service. After the Service ends, and at your request, we delete or return the data, unless the law requires us to keep it. This Section does not apply to a Personal AI Agent that an individual uses for personal purposes; for that use, Section 2.3 of our Privacy Policy applies.

9.5 Imported conversations. Conversations you import must have been lawfully collected and must not contain payment card numbers, passwords or other secrets. Agents may use an imported summary when the same phone number calls again.

9.6 Websites and demo pages. Submit for scanning only websites you own or are authorized to use. The Service reads the pages you name and their linked pages, keeps their text as your agent's knowledge, and may take a screenshot of the home page for your agent's demo page. A demo link opens a public page where anyone who has the link can talk with your agent. That usage counts toward your plan and Wallet like any other widget conversation, until you regenerate your widget token (Section 3.2).

9.7 Your copies and lost data. Keep your own copies of the Customer Content you need. Data can be lost, corrupted or deleted, including through your deletion settings, actions of your users, Connected apps or Partners, failures of our providers, or errors in the Service, and deleted data cannot be recovered. To the maximum extent permitted by law, we are not responsible for lost, corrupted or deleted data, and our only obligation is to make reasonable efforts to restore data from our backups where we can.

10.1 Outputs. The Service may generate outputs, responses, summaries, recommendations or actions using AI models ("Outputs").

10.2 Mistakes and real-time actions. AI can make mistakes. Outputs may be inaccurate, incomplete, misleading, inappropriate or not current, even when they sound confident. Agents can mishear or misunderstand people, misidentify answering machines and voicemail, invent facts, or fail to follow your instructions or our safety rules. Agents act in real time, before you or we can review what they say or do, and they can transfer calls wrongly, book, cancel or change the wrong item, quote wrong prices or terms, and make or accept commitments you did not intend. You configure, supervise and correct them.

10.3 No professional advice. The Service and Outputs do not constitute legal, medical, financial or other professional advice, and you must not rely on them as such.

10.4 Connected apps. The actions of your Connected apps, including billed ones they confirm, are yours. We are not responsible for what a Connected app does, decides or outputs.

10.5 Call quality and delivery. We do not guarantee call quality, connection, delivery, completion, transfer or carrier labeling, or that the Service will answer every call or message. An incoming call ends automatically after about 30 seconds in which neither the caller nor the agent speaks; at about 15 seconds the agent asks once whether the caller is still there.

10.6 What we are not responsible for. To the maximum extent permitted by law, UIRIX is not responsible or liable for:

• what your agents say, promise, offer, quote, book, cancel, decide or fail to do, and any commitment, price, discount, appointment or order they make or accept;
• missed, dropped, delayed, unanswered or misrouted calls, failed or wrong transfers, and voicemail messages left or not left;
• wrong, incomplete or missing transcripts, summaries, translations, extracted details, scores and other records;
• wrong, incomplete or duplicate data written to your systems or to services you connect, such as a CRM, calendar or webhook endpoint;
• messages and e-mails that are sent, not sent, delayed, sent more than once or sent to the wrong person;
• actions of Connected apps, API clients and Partners you authorized, and what they do with data they receive;
• failures, outages, delays and errors of carriers and of telephony, messaging, AI-model, hosting, payment and other third-party providers, and of the internet;
• the legality of your calls, messages, recordings, campaigns, agent configurations and use of End Users' data, and any fines, penalties or claims from End Users, carriers, platforms or regulators;
• lost, corrupted or deleted data; and
• lost revenue, profits, sales, customers, bookings, opportunities or goodwill, and the cost of replacement services.

This Section 10.6 applies together with Sections 21 and 22, and it does not limit the liability that Section 22.3 keeps.

10.7 You review and supervise. You decide whether the Service is suitable for your purposes. You are responsible for reviewing and supervising your agents: testing them before use and after every change, checking their records, correcting their instructions and knowledge, and having a person or process that catches and fixes their mistakes, especially where a mistake can have legal, financial, medical or safety consequences. Usage is charged whether or not a call, message or conversation achieves its purpose, including when an agent made a mistake (Section 14.9).

11.1 API. The API documentation forms part of these Terms. Public API keys carry the permissions you choose, live at most three years, are shown once and must be kept on systems you control; you are responsible for every request made with your keys. External Leads keys add contacts to one calling list. Keep them confidential and tell us at info@uirix.com if one may have been exposed; you are responsible for the contacts in your lists, including contacts added with these keys. Respect rate limits and quotas and do not work around them. Actions taken through the API or a Connected app are charged at our published rates, from the same plan allowance and Wallet as the rest of your usage. Data you export, or that we deliver to your webhook endpoints, becomes your responsibility; data you import or pass to agents must be lawfully collected. You may not resell API access or share keys with third parties without a written partner agreement, use the API or its outputs to build a competing product, or run load or security tests without our written approval. We log every Public API request for twelve (12) months for security and support, and may suspend a key that is misused or compromised. Version 1 of the API changes only additively except where security or law requires otherwise; breaking changes are released in a new version announced at least 30 days in advance. The API is provided without a service-level commitment unless agreed in writing. Support: info@uirix.com, quoting the X-Request-Id of the request.

11.2 Webhooks and Event Subscriptions. When you, or a Connected app, register a webhook endpoint, the selected events (which can include transcripts, summaries, caller and lead contact details and call results) are sent to that address on your instructions and leave our control. You are responsible for your endpoints, secrets, signature checks and lawful use of what they receive. Failed webhook deliveries are retried for about 31 hours. A Connected app you authorize with the webhooks permission can create or change any webhook endpoint of your account, including ones you created in the dashboard. Disconnecting the Connected app disables the endpoints it created. A Connected app you authorize to read conversations or calls can also subscribe to call and lead notifications (including the caller's name, number and a summary) sent to an address it registers. These event deliveries leave our control in the same way, and failed ones are retried for about 7 hours. Disconnecting the Connected app also ends its event subscriptions. We do not guarantee that a webhook or event is delivered, delivered only once or delivered in order, and we are not responsible for data after it leaves the Service.

11.3 Connected Apps. Connecting a Connected app such as Claude or ChatGPT, or giving it a key, authorizes it to act for you within the permissions you chose for up to three years from your last approval, unless you end it sooner with Disconnect under Profile > API Keys > Connected apps or by revoking its key under Profile > API Keys. Removing the connector inside the assistant does not end it. What it does, including changes, removals, calls, campaigns, webhooks and charges, is treated as done by you. With the permission to make changes it can also read and change your settings on Profile > Privacy, including turning protections off and setting data to be deleted; such a change needs your explicit confirmation, which it reports and we cannot verify, and it is recorded as made through that app. Billed actions run after it reports your confirmation, which we cannot verify. It receives data such as transcripts, contacts, call results and your profile, handled under its provider's terms, and we are not responsible for its outputs, its mistakes or for actions prompted by content it reads, such as a caller's words. Approve only connections you started, and check the destination shown on the approval screen. Some actions cannot be undone, and tasks you schedule in the assistant run without you.

A Personal AI Agent works for you, its Owner. It answers and screens your calls, including calls you forward to it, takes messages and transfers the people you choose. On your instruction it calls people and businesses and can connect you to them.

You authorize it to speak for you within each task you give it: it introduces itself as your AI assistant, never as you, says again that it is an AI when asked, and gives the profile details the task needs and a callback number. It is instructed not to agree to payments, fees or contracts unless the task allows it, but it can make mistakes, so check every result. You are responsible for the tasks you give and for the bookings, cancellations, commitments and messages made in them.

Ask it to call only people and businesses you are allowed to call, and get any consent the law requires before it calls a mobile number or a private person. It may not be used for marketing, sales or debt collection. A confirmation you give may cover several calls on one matter, as shown to you before you confirm. You can follow a call live and take it over.

Your profile holds what you choose to tell the agent. Sensitive details, such as an ID number, a date of birth or health information, are stored only if you choose to add them, and you add them at your own responsibility. The agent may give a business a detail from your profile when a task needs it.

Every call and attempt is charged, including your own leg when a call is connected to you. Calls are recorded unless you switch recording off, and they are always transcribed and usually summarized (Section 7). You are responsible for any notice the law requires toward the people you speak with. The do-not-call, opt-out and announcement settings of Sections 5.1 and 7.1 apply to its calls too. Section 1.3 sets the minimum age.

We do not guarantee the outcome of any task. To the maximum extent permitted by law, UIRIX is not responsible for calls the agent misses or handles wrongly, for wrong or missed bookings, cancellations, payments, commitments, messages or transfers, or for what a person or business does because of a call (Section 10.6).

Features we identify as preview, beta, draft or early access, including features that depend on third-party protocols or AI-assistant capabilities that are not final (such as event notifications to Connected apps and interactive call cards), may be incomplete, may change or be withdrawn at any time without notice, and are provided as is, without any service commitment and at your own risk. Usage of a preview feature is charged at the normal rates unless we state otherwise.

14.1 Plans and allowance. A fixed plan's monthly fee is also its US-dollar usage allowance. Unused allowance does not carry over, and usage beyond it is paid from your Wallet. Each plan also limits outbound calls per month as shown on the pricing page; campaigns pause when the limit is reached. Trial accounts cannot run campaigns.

14.2 Usage. Usage is charged at the rates in effect, whether it is started in the dashboard, the API, a Connected app, a demo link or your agent's channels. Tests are usage. Limits and quotas stop a feature until they reset.

14.3 Pay as you go. Pay as you go is charged monthly per agent slot, in packs of five (minimum five). Your slots cap the number of your agents. Slot changes are priced from the next charge, without proration. Your monthly pay-as-you-go price is also your US-dollar usage allowance for that month, as in Section 14.1. The first pay-as-you-go checkout adds a US$100 Wallet deposit. If you saved a card without that checkout, your monthly billing cycle starts when you obtain your first phone number, and the first charge is made 30 days later.

14.4 Automatic renewal. Plans, including pay as you go, renew monthly until canceled. By purchasing, you authorize each charge at the price that applies under Section 14.11.

14.5 Trial. Accounts you open yourself get a 30-day trial allowance without a card. Accounts a Partner opens start with the credit described in Section 3.4. Billed features stop when the remaining trial balance reaches US$5 or after 30 days, whichever comes first. The trial allowance has no cash value.

14.6 Wallet. Your prepaid Wallet holds, in US dollars, the deposits, top-ups and automatic reloads you pay and any credits we or a Partner give you. Usage beyond your plan allowance is deducted from the Wallet as it occurs. If the Wallet goes negative, the amount is owed and is taken from your next top-up or automatic reload. The Wallet can be used only for the Service while your subscription is active, cannot be transferred, and is not refunded (Section 14.13). Your balance does not expire while your account is open, including while you have no active subscription. See Section 14.15 for when billed features pause.

14.7 Credits and vouchers. Credit given free of charge, by us or by a Partner, including a voucher for a partner code (Section 3.4), is added to your Wallet and spent with it. It has no cash value, cannot be transferred, is never refunded, and may be withdrawn if the code was misused or the attribution to a Partner is voided.

14.8 Automatic reload. If you turn on automatic reload, you authorize us to charge your saved card, without asking each time, whenever your Wallet reaches the threshold you set (at least US$10), in the amount needed to bring it to the target you set (US$25 to US$1,000). We charge at most three times in 24 hours and never while your subscription is canceled or suspended. Automatic reload turns off after three failed charges in a row, and you can turn it off at any time in your account settings.

14.9 Charges you authorize. You are responsible for all usage charges on your account, whoever starts them: you, your staff, anyone using your credentials, a Connected app, a Partner you allowed to manage your account (Section 3.4), and visitors and callers who use your public widgets, phone numbers and demo links. Usage is charged whether or not a call, message or conversation achieves its purpose, including when an agent, a Connected app or a Partner made a mistake. A charge is not refundable only because a Connected app or a Partner started it after you approved its access.

14.10 Plan changes. When you move to a higher plan, the new plan's full price is charged that day and a new monthly period starts; the unused part of the old period is not credited. Moving to a lower plan is not available in the dashboard; you can ask for it at info@uirix.com. Canceling instead ends your plan as Section 14.12 describes. Pay-as-you-go slot changes take effect at your next monthly charge and are not prorated.

14.11 Price changes. We may change plan prices, per-agent prices and usage rates. We will notify you by e-mail or in the dashboard at least 30 days before a new plan or slot price applies to your subscription, and it applies from your first charge after that notice period. New usage rates apply from the date they are published on our pricing page. If you do not agree, you may cancel before the change applies.

14.12 Cancellation. You can cancel at any time in Profile > Billing, or by writing to info@uirix.com from your account's e-mail address. A phone number cannot stay on your account without an active subscription, so the cancel window in the dashboard first releases your numbers, and if you cancel by e-mail, we release them for you; released numbers cannot be recovered. A charge made after your cancellation request reached us is treated as an erroneous charge (Section 14.13). Cancellation takes effect immediately: billed features stop at once, no further monthly charge is made, the rest of the current period is not refunded (Section 14.13), and your Wallet balance stays in your account for when you buy a plan again (Section 24.4). You can still sign in and read your data, and you can buy a plan again later, which starts a new paid period. Canceling your subscription does not close your account (Section 24.6).

14.13 Refunds. Fees (including subscription and per-agent fees), Wallet balances and deposits, including the US$100 first pay-as-you-go deposit, top-ups and automatic reloads, are non-refundable, including when you cancel, when your account is suspended or closed, and when you did not use the Service. There are two exceptions: a duplicate or erroneous charge that you report to info@uirix.com within 60 days of the charge, and a refund the law requires (Section 20). If we confirm a duplicate or erroneous charge, we refund the amount to the original payment method or, if you agree, credit it to your Wallet.

14.14 Failed payments. If a monthly charge fails, we retry it on the following days and e-mail you after each failed attempt. After the third failed attempt your subscription is suspended, and about three days later it is canceled. To avoid this, update your card in Profile > Billing. Phone numbers of a canceled subscription are released as described in Section 6. Amounts already due remain owed.

14.15 Automatic pause. Billed features pause automatically when your remaining plan allowance plus Wallet balance falls to US$5 or less, when your subscription is suspended or canceled, when we suspend your account, or when a trial ends. While paused, callers to your numbers hear a short automated message, widgets stop answering, campaigns pause and calls and voice conversations in progress may be ended. Keeping your account funded is your responsibility, and we are not responsible for calls, messages or opportunities missed while billed features are paused.

14.16 Currency and taxes. Prices, plan allowances and the Wallet are in US dollars. Where you choose to pay in another currency that we offer, the amount and currency of each charge appear on its receipt or invoice, and your bank or card issuer may add its own fees. Taxes we must collect appear on the invoice.

We keep and delete data as Section 12 (Data Retention and Deletion) of our Privacy Policy describes, and that section forms part of these Terms.

In short: unless you choose another period or to keep them, conversation text, call recordings, and summaries with contact details are deleted automatically one year after the conversation, and the rest of the data in your account is kept for as long as your account is open. In your dashboard, under Profile > Privacy, you can choose 7, 30, 90, 180, 365 or 730 days for each of them instead, or keep them for as long as your account is open. This one-year default applies to accounts opened on or after October 12, 2026. In accounts opened before that date nothing is deleted automatically unless the owner chooses a period, which can be one year or any other period in Profile > Privacy. Deleted data cannot be recovered. Usage and billing records are kept so that charges and invoices stay correct, and do-not-call entries, opt-out and consent records and the log of privacy setting changes are kept as evidence (Privacy Policy, Section 3.4); the retention settings do not delete any of these. Deleting your account deletes its do-not-call list and the block lists you uploaded, so export them first if you may need them (Section 9.7). Deleted data may remain in backups for up to 90 days, and we keep data longer where the law requires it. If this summary and the Privacy Policy differ, the Privacy Policy controls.

Before you close your account, you can read your conversations and your do-not-call list through the Public API or ask us for a copy. Keep your own copies of what you need (Section 9.7).

16.1 Our providers. We use AI-model, telephony, messaging, hosting and payment providers to run the Service. They process Customer Content on our behalf as described in the Privacy Policy and in any Data Processing Addendum you and we sign (Section 9.4). We are responsible for their processing as our sub-processors to the extent stated there, subject to Sections 21 and 22. Their outages, delays, errors and changes, and those of carriers and networks, can affect the Service, and we are not responsible for them (Sections 10.6 and 27.5).

16.2 Services you connect. Services you choose to connect (for example CRMs, calendars, Zapier, webhook endpoints and Connected apps such as Claude or ChatGPT) receive data on your instructions and are governed by their own terms; we are not responsible for them, for their availability or for what they do with the data you send them.

16.3 Provider policies. You must follow the usage policies of our providers that apply to your use of the Service, including OpenAI's usage policies, Google's Generative AI Prohibited Use Policy, Twilio's Acceptable Use Policy, and carrier and messaging rules. We may block content, numbers or messages, or suspend agents, where needed to comply with them.

17.1 UIRIX IP. The Service, including all software, designs, interfaces, know-how and proprietary technology, is owned by UIRIX or its licensors and is protected by applicable intellectual property laws.

17.2 License to you. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription for your business, including serving your own customers and building integrations for clients where your plan or a partner agreement allows it, and, for a Personal AI Agent, for your personal and household purposes.

17.3 Your license to us. You grant UIRIX a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Customer Content to provide, secure and support the Service for you (including automated quality scoring of your agents' conversations), prevent abuse, comply with law and enforce these Terms, and to create de-identified and aggregated data as Section 5 of our Privacy Policy describes. We may also review conversation content to support you and keep the Service safe. We do not use your conversations, recordings or transcripts to improve the Service or for any other purpose of our own. We do not use Customer Content to train AI models, we do not sell it, and we do not profile your End Users for anyone else.

17.4 Outputs. As between you and UIRIX, and as far as the law allows, you own the Outputs generated for your account.

17.5 Voices and avatars. You may use our stock voices and avatars only within the Service, and never to present them as a real person or as an endorser.

18.1 Confidentiality. Each party may receive the other party's non-public information. The receiving party will use that information only to perform under these Terms and will protect it using reasonable measures. Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, rightfully received from a third party without restriction, or required to be disclosed by law (subject to notice where legally permitted).

18.2 Access by UIRIX. Our authorized personnel, and service providers bound by confidentiality, may access your account and Customer Content only when needed to provide support you asked for, operate and secure the Service (including reviewing conversations as Section 17.3 describes), investigate misuse, or comply with law. Administrative changes to accounts are recorded.

We send service messages by e-mail, in the dashboard and, for codes and alerts you turn on, by text message. Calls and messages from UIRIX. When you sign up for an account and accept these Terms, you agree that UIRIX may call you and send you text messages at the phone numbers in your account, including calls made with AI voice agents and automatic dialing, about your account, getting started, support and the Service you use. No other consent is needed for these calls. We call you about our other products or offers only if you agree to it separately. We may also e-mail you about these topics. You can ask us to stop at any time by writing to info@uirix.com or, where the dashboard offers it, in Profile > Privacy, and we act on your request within 10 business days. Messages we must send about your account, such as billing and security notices, continue while you have an account.

We send sign-in codes and the alerts you choose by text. UIRIX account alerts: message frequency varies. Msg & data rates may apply. Reply HELP for help and STOP to cancel, where replies are supported, or change your notification settings to stop alerts. Sign-in codes are sent only when you request them.

If you use the Service as a consumer (for personal, family or household purposes), nothing in these Terms limits the rights that the consumer laws where you live give you and that cannot be waived by contract, including rights to cancel a distance purchase or a continuing subscription, to stop future charges and to receive a refund. Sections 10.6, 14, 21, 22, 23 and 26 apply only to the extent those laws allow.

If you are in Israel, you may cancel as the Consumer Protection Law, 1981 provides, including the cancellation of a distance transaction within the period and on the terms that law sets. If you live in the EU or the UK, you keep the protection of the mandatory laws of your country of residence and may bring proceedings in the courts where you live. If you live in the US, Section 26 does not prevent you from bringing a claim in your home state where its law does not allow a foreign forum clause to be enforced against consumers.

To the maximum extent permitted by law, the Service, the agents and the Outputs are provided "AS IS" and "AS AVAILABLE", with all faults and without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy, and any warranty that the Service will be uninterrupted, timely, error-free or secure, that calls, messages, webhooks or events will be placed, connected or delivered, or that Outputs or agent actions will be correct, complete or lawful.

The Service uses AI, and AI can make mistakes. You use the Service and rely on Outputs and agent actions at your own risk. No advice or information from UIRIX, our staff, our help assistant, a Partner or the Service creates a warranty that these Terms do not state.

Nothing in these Terms limits rights you have as a consumer that the law of your country does not allow us to limit (Section 20).

22.1 Excluded damages. To the maximum extent permitted by law, in no event will UIRIX or its affiliates, staff, agents or suppliers be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, sales, customers, bookings, opportunities, goodwill, data or use, business interruption, cost of replacement services, or fines and penalties, arising out of or related to these Terms or the Service, including the matters listed in Section 10.6, whatever the legal theory (contract, tort including negligence, strict liability or otherwise), even if advised of the possibility of such damages.

22.2 Cap. To the maximum extent permitted by law, UIRIX's total aggregate liability arising out of or related to these Terms or the Service will not exceed the amounts you paid to UIRIX, including subscription fees, per-agent fees and Wallet deposits and top-ups, in the one (1) month before the event giving rise to the claim.

22.3 What is not limited. Nothing in these Terms limits or excludes liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under applicable law. Nothing in these Terms limits rights you have as a consumer that the law of your country does not allow us to limit.

22.4 Allocation of risk. Our prices reflect the allocation of risk in Sections 10, 21, 22 and 23, and the limits in this Section 22 apply even if a limited remedy fails of its essential purpose.

22.5 Between the parties. The limits in this Section 22 apply between you and UIRIX, and only to the extent the law allows. They do not limit what a regulator, an End User or another third party may claim under the law.

You will defend, indemnify and hold harmless UIRIX and its affiliates, staff and agents against all claims, demands, investigations, fines, penalties, damages, losses, costs and reasonable legal fees arising from or related to:

• Customer Content and imports, and the data you upload, connect or have the Service collect;
• calls, voicemail, text messages, WhatsApp messages and e-mails from your account, and the campaigns you run, including under telemarketing, do-not-call, consent, recording, wiretap, AI-disclosure, privacy and consumer-protection laws;
• recordings, transcripts and live monitoring of your calls;
• missing notices or consents;
• instructions, scripts, knowledge and identities you, a Connected app or a Partner gave your agents, and what your agents say, promise or do for you;
• actions taken with your credentials or keys, or by Connected apps and Partners you authorized;
• services you connect, and data sent to them on your instructions;
• claims by End Users, your customers or anyone your agents called, messaged, recorded or served;
• your breach of these Terms or the law; or
• infringement or misappropriation of third-party rights by you or your Customer Content;

except to the extent caused by our breach of these Terms or of the law. This Section applies to the extent the law allows. We will notify you of the claim and let you control the defense; we may take part with our own counsel at our own cost, and no settlement may bind us or admit fault for us without our consent.

24.1 Term. These Terms remain in effect while you access or use the Service.

24.2 Termination by you. You may terminate by canceling your subscription as described in Section 14.12, or by closing your account as described in Section 24.6.

24.3 Suspension or termination by UIRIX. We may suspend, restrict or terminate your access immediately if you breach these Terms, if we reasonably believe there is a security risk, unauthorized access or misuse, or if required by law. We are not liable to you for a suspension, restriction or termination made in good faith under these Terms.

24.4 Effect of cancellation. When your subscription ends, billed features stop. Your Wallet balance is not refunded, but it stays in your account and you can use it again when you buy a plan later. Unless we suspended your account, you can still sign in and read your data in the dashboard and the API. Your data is kept as described in Section 15 and in your privacy settings.

24.5 Effect of suspension. If we suspend your account, every API key and Connected app token of the account stops working, and billed features stop. A subscription suspended for non-payment stops billed features only.

24.6 Closing your account. To close your account, write to info@uirix.com from the account's e-mail address. You do not need to close your account to stop paying: canceling your subscription is enough, and your Wallet balance stays available for later. Closing your account ends any remaining Wallet balance, which is not refunded. We will revoke your keys and Connected app access and release your numbers, and we will handle your data as described in our Privacy Policy.

24.7 Customers in the EU. Customers in the European Union may end the Service at any time as Section 14.12 describes, without a notice period, and may export their data and agent configuration before their account is closed, through the Public API or by asking us at info@uirix.com.

24.8 Survival. Sections 3.2, 3.4, 5, 7, 9, 10, 11.2, 12, 14 (for amounts owed), 15, 16.2, 17, 18, 20, 21, 22, 23, 26 and 27 survive termination.

We may change these Terms. For a material change we will e-mail the account's address or notify you in the dashboard at least 30 days before it applies, unless a change is required sooner by law or for security. You may cancel before the change applies. If you keep using the Service after that, including through a Connected app, an API key or a Partner's portal, you accept the change. The current Terms are always at https://www.uirix.com/en/terms.

26.1 Governing law and courts. These Terms are governed by the laws of the State of Israel, without regard to conflict of laws principles. The courts located in Tel Aviv, Israel will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party submits to the jurisdiction and venue of those courts.

26.2 Consumers. Nothing in these Terms limits rights you have as a consumer that the law of your country does not allow us to limit. Section 20 applies to consumers.

27.1 Entire agreement. These Terms, together with the Privacy Policy, the terms shown at purchase, the API documentation, any Data Processing Addendum you and we sign, the UIRIX Partner Program Terms if you are a Partner, and any order form or other agreement you sign with UIRIX, are the entire agreement about the Service. If they conflict, a signed agreement prevails for its subject, then the Data Processing Addendum on data protection, then these Terms.

27.2 Severability. If any provision is held invalid or unenforceable, it is enforced to the maximum extent permitted by law, and the remaining provisions remain in full force and effect.

27.3 Waiver. Any waiver must be in writing. Failure to enforce any provision is not a waiver.

27.4 Assignment. You may not assign these Terms without UIRIX's prior written consent. UIRIX may assign these Terms in connection with a merger, acquisition or sale of assets.

27.5 Force majeure. UIRIX will not be liable for delays or failures due to events beyond its reasonable control, including failures of carriers and of telephony, messaging, AI-model, hosting and payment providers, internet and power failures, cyberattacks, government action, war, terrorism, strikes, epidemics and natural events.

27.6 Notices. We send notices to your account's e-mail address or through the dashboard. Send notices to UIRIX at info@uirix.com, or by mail to UIRIX AI, 447 Broadway, 2nd FL #239, New York, NY 10013, United States.

27.7 Language. These Terms may be offered in languages other than English for convenience. If a translation differs from the English version, the English version controls, unless the law that applies to you requires otherwise.