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Zoho Bookings

Zoho Bookings appointments from every call

Your AI agent offers the times Zoho Bookings has free for your service and books the one the caller chooses, in their own language.

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In the agent's Connectors, choose the Zoho data center your account is in and sign in to Zoho. Then pick the workspace, the service and the staff member the agent books. During a call the agent reads the free times from Zoho, books the one the caller picks with their name and number, and moves or cancels the booking when you allow it. Each appointment has the length of the service in Zoho.

What the agent does with Zoho Bookings

Zoho's free times

The agent offers only the times Zoho Bookings lists for your service and staff member.

Books on the call

With the caller's name and phone number. When Zoho requires an e-mail address for the service, the agent asks for it.

Changes and cancellations

By default a request to move or cancel reaches you with the details, and you confirm it. Let the agent decide alone and it moves the meeting in one step, the new time checked first, or cancels it. It only ever changes the caller's own booking.

Any language

Books appointments in the caller's language: 17 languages.

Set it up in four steps

  1. 1

    Connect Zoho Bookings

    In the agent's Connectors, pick the data center of your Zoho account and sign in.

  2. 2

    Choose the service

    Pick the workspace, the service and the staff member the agent books.

  3. 3

    Set your booking rules

    When you turn the calendar on, choose the days and hours you take meetings, how long a meeting is, the gap between meetings, where it takes place (your address, a phone call, Zoom, Google Meet or Teams) and which channels may book.

  4. 4

    Test a call

    Call your agent, book a time, and find the appointment in Zoho Bookings.

Zoho Bookings questions

Yes. The free plan limits how many API calls an app can make each day, so a very busy line can reach that limit late in the day.
Accounts on zoho.com, zoho.eu, zoho.in, zoho.com.au and zoho.jp. You pick the region when you connect.
Yes. It reads your Zoho Bookings appointment list, so a caller who booked on your Zoho booking page or with your staff can ask the agent about that appointment too.
Phone calls, the website chat and the voice-in-browser widget. On the website, a visitor who wants to cancel or move a meeting first gets a code by text message or WhatsApp (when the agent can send them; otherwise the request goes to your office), so only the person who booked can change it. You choose which channels may book: website chat is off until you turn it on.
Yes, under your rules. By default the agent takes the request with the meeting details and you confirm it; you can let it cancel and move meetings by itself in the agent's standing orders. Either way it only touches the booking that carries the caller's own number, never someone else's and never one of your own events. A caller who hides their number cannot book: the agent takes the request for you instead.
If the calendar refuses the access (a revoked sign-in or a changed key), the agent stops offering times and takes booking requests for you, and the dashboard shows Reconnect on the agent until you sign in again.

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