Support Calls That Arrive in Zendesk as Tickets

UIRIX works with Zendesk through your own ChatGPT or Claude. Connect Zendesk's MCP server and the UIRIX connector to the same chat app, and tell it once what to do after each call. After every call and chat, your chat assistant receives what the customer asked for and records it in Zendesk: a new ticket with the requester, the priority and the call summary, or an internal note on the caller's open ticket. UIRIX itself never connects to Zendesk or stores its password.

Example: an online furniture store with a small support team

• A customer calls on Sunday because a delivery arrived with a broken leg. The agent takes the order number and the details, and promises a reply on Monday.
• After the call, the chat assistant finds the customer's open ticket and adds an internal note, or opens a new ticket with high priority.
• The customer gets an e-mail with the ticket reference.

Connecting Zendesk to ChatGPT or Claude

Zendesk is rolling out an official MCP server for each Zendesk account, signed in with OAuth. As of October 2026 it is in early access, so check that it is available on your account.

Add it from your chat app's connector directory if Zendesk is listed there, or as a custom connector with the server address from Zendesk's documentation. Add the UIRIX connector in the same app.

Set it up in four steps

1. 1

   Connect Zendesk to your chat app

   Sign in to Zendesk from ChatGPT or Claude.

2. 2

   Add the UIRIX connector

   One URL and a sign-in to your UIRIX account.

3. 3

   Tell it what to do after each call

   "After every support call, add an internal note to the caller's open Zendesk ticket, or open a new ticket with the summary; set urgent priority for damaged deliveries."

4. 4

   Make a test call

   Call your agent, then check the record in Zendesk.

Zendesk questions