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Square Appointments

An AI receptionist that books into Square Appointments

Your agent answers the phone, offers the times Square has free for your service, and books the appointment with the team member you chose or anyone available.

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Sign in with Square from the agent's Connectors and pick the location, the service and a team member, or let Square assign any available one. During a call the agent offers the times Square has free and books the one the caller picks. The caller is saved in your Square customer directory, or matched to the customer who already has that phone number. When you allow it, the agent moves an appointment in place or cancels it. Square offers Appointments to sellers in the United States, Canada, the United Kingdom, Australia, Ireland, France, Spain and Japan.

What the agent does with Square Appointments

Square's free times

The agent offers the times Square lists for your service and team member.

Customers in Square

New callers are added to your Square customer directory; returning ones are found by their phone number.

Changes and cancellations

By default a request to move or cancel reaches you with the details, and you confirm it. Let the agent decide alone and it moves the meeting in one step, the new time checked first, or cancels it. It only ever changes the caller's own booking.

Any language

Books appointments in the caller's language: 17 languages.

Set it up in four steps

  1. 1

    Sign in with Square

    Connect Square Appointments in the agent's Connectors.

  2. 2

    Pick the service

    Choose the location, the service and a team member, or any available team member.

  3. 3

    Set your booking rules

    When you turn the calendar on, choose the days and hours you take meetings, how long a meeting is, the gap between meetings, where it takes place (your address, a phone call, Zoom, Google Meet or Teams) and which channels may book.

  4. 4

    Test a call

    Call your agent, book a time, and check the appointment in your Square calendar.

Square Appointments questions

The free Appointments plan works while your online booking site is on: with it off, Square does not accept bookings from apps. On the free plan the agent sees and changes only the bookings it made. On Appointments Plus or Premium it sees your whole calendar.
Square offers Appointments to sellers in the United States, Canada, the United Kingdom, Australia, Ireland, France, Spain and Japan. A Square account in another country can connect, but Square answers that the business is not set up for Appointments.
Phone calls, the website chat and the voice-in-browser widget. On the website, a visitor who wants to cancel or move a meeting first gets a code by text message or WhatsApp (when the agent can send them; otherwise the request goes to your office), so only the person who booked can change it. You choose which channels may book: website chat is off until you turn it on.
Yes, under your rules. By default the agent takes the request with the meeting details and you confirm it; you can let it cancel and move meetings by itself in the agent's standing orders. Either way it only touches the booking that carries the caller's own number, never someone else's and never one of your own events. A caller who hides their number cannot book: the agent takes the request for you instead.
If the calendar refuses the access (a revoked sign-in or a changed key), the agent stops offering times and takes booking requests for you, and the dashboard shows Reconnect on the agent until you sign in again.

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