Phone bookings that land in Microsoft Bookings

Sign in with the Microsoft 365 work or school account that manages your Bookings calendar, then pick the business, the service and, if you like, one staff member. During a call the agent works out the free times from that staff member's working hours and the appointments already in Bookings, and books the time the caller picks. A caller who asks about an appointment is found by the number they call from, and the agent moves or cancels it when you allow it.

Set it up in four steps

1. 1

   Sign in with Microsoft 365

   In the agent's Connectors, connect Microsoft Bookings with the account that manages the Bookings calendar.

2. 2

   Pick the service

   Choose the business, the service and the staff member the agent books. In Bookings, the service needs at least one staff member assigned.

3. 3

   Set your booking rules

   When you turn the calendar on, choose the days and hours you take meetings, how long a meeting is, the gap between meetings, where it takes place (your address, a phone call, Zoom, Google Meet or Teams) and which channels may book.

4. 4

   Test a call

   Call your agent, book a time, and open the appointment in Bookings.

Microsoft Bookings questions