1. Uploading Knowledge Files
Upload files containing your business information:
Step 1: Go to File Upload Menu
In UIRIX dashboard, click "File Upload" in sidebar
Step 2: Upload Files
Drag & drop or click to select files (PDF, Word, TXT, Markdown, Excel, CSV or audio)
Step 3: Wait for Processing
30-60 seconds per file, then ready to use
Best Files to Upload:
- Service menu with pricing
- Business policies (cancellation, refund)
- FAQ document
- Staff bios and specialties
2. Crawling Your Website
Automatically extract knowledge from your website:
Step 1: Enter Website URL
Example: https://www.yourbusiness.com
Step 2: Set Page Limit
Up to your plan's page limit (most important pages first)
Step 3: Start Crawl
AI extracts text content from each page (30-90 seconds)
Pro Tip: Crawling captures Services, About, Pricing, FAQ pages automatically!
Frequently Asked Questions
What file types can I upload?
PDF, Word (DOC/DOCX), TXT, Markdown, Excel (XLS/XLSX), CSV and audio files. PDF is most common. Max 10MB per file.
How many pages should I crawl?
Start with your most important pages (services, pricing, FAQ, about), up to your plan's page limit. This captures main content without overwhelming the AI with irrelevant pages (like blog archives).
Should I upload files or crawl website?
Both! Upload specific documents (menus, policies) AND crawl website (general info). They complement each other.
