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Select AI Capabilities: 21 Actions & 15 Knowledge Areas (2026)

8 minutes

Summary

UIRIX offers 21 actions and 15 knowledge areas for inbound agents (outbound campaigns have 34 tools of their own). The "Essential 4" capabilities (Send SMS, Send Email, Create Lead, End Call) are recommended for all businesses. Most agents need only 4-6 capabilities - more is not always better.

What You'll Learn:

  • Essential 4: Send SMS, Send Email, Create Lead, End Call
  • Knowledge areas: Business Hours & Location, FAQ, Product Descriptions
  • Action capabilities: Schedule Appointment, Transfer Call
  • Advanced: Google / Microsoft 365 calendar meetings, Custom Capabilities
  • Adjust anytime in the Agent Action and Agent Focus tabs
Quick Recommendation: Start with Essential 4, add 1-2 based on your business type.

1. The Essential 4 Capabilities

Every business should enable these 4 capabilities as their foundation: Send SMS Texts the caller details, links or a confirmation during the call Send Email Sends a detailed e-mail with the information the customer asked for Create Lead Saves the caller's contact details for your team's follow-up End Call Gracefully conclude conversations when complete These 4 capabilities cover the basics - agents built from your website start with them turned on.

2. Capabilities by Industry

Salon / Spa: Essential 4 + Schedule Appointment + Business Hours Medical / Dental: Essential 4 + Schedule Appointment + FAQ Restaurant: Essential 4 + Schedule Appointment (reservations) + Catalog & Pricing (menu) E-commerce: Essential 4 + Product Descriptions + Shipping & Returns

Frequently Asked Questions

How many capabilities should I select?

4-6 capabilities is optimal for most businesses. More capabilities can slow response time and confuse the AI. Start minimal, add more only if needed.

Can I add capabilities after my agent is built?

Yes! Enable new capabilities in the Agent Action or Agent Focus tab, then click "Rebuild My Agent". No additional cost.

Ready to select capabilities for your AI agent?

  • 21 actions and 15 knowledge areas
  • Essential 4 included in all plans
  • Industry-specific recommendations
  • Add or remove anytime
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