AI SMS Automation: Texts During Calls + Reminder Calls (2026)

6 minutes Updated September 30, 2026

Summary

UIRIX's Send SMS capability lets your agent text a caller during the conversation - a confirmation, your booking link, an address or other details - after asking the caller's permission. Automatic scheduled SMS reminders are not a UIRIX feature; to remind customers before an appointment, run an outbound reminder-call campaign.

What You'll Learn:

During the call: confirmation, booking link or details by text
The agent asks permission before sending
Sent to the number the caller is calling from
Before the appointment: outbound reminder-call campaign
Written details help customers remember

Quick Recommendation: Enable Send SMS for every phone agent, and add a reminder-call campaign if no-shows cost you money.

1. How SMS Works During a Call

Caller asks for details: "Can you send me the address?" Agent asks first: "Would you like me to text you the details?" Text sent (160 characters max): "Salon Bella, 12 Main St. Your request: haircut Tue 3/5 at 2pm. Book or change: [your booking link]" Texts go to the number the caller is calling from - the agent never needs to ask for it.

2. Reminder Calls to Reduce No-Shows

UIRIX doesn't send scheduled SMS reminders. Instead, run an outbound calling campaign before appointments: - Upload or import the list of customers to call - Describe the reminder in the campaign's call profile - The agent calls, reminds, and can offer a callback or your booking link if the customer needs to change the time Illustrative math (your numbers will differ): with 200 appointments a month at $75 each, every no-show you prevent is $75 you keep.

Frequently Asked Questions

Do I need to configure SMS?

Very little. Send SMS is on by default for agents built from your website; otherwise enable it in the Agent Action tab. The agent asks the caller's permission and sends the text during the call. There are no automatic scheduled reminders - use an outbound reminder-call campaign for that.

Do SMS messages cost extra?

Send SMS is available on every plan - there's no separate SMS add-on. As with all usage, anything beyond what your plan includes is paid from your prepaid wallet.

Ready to put SMS to work?

Texts during calls, with the caller's OK
Confirmations, links and details
Outbound reminder-call campaigns
Available on every plan

Enable Send SMS View Pricing