The Onboarding Flow: 7 Steps in Minutes
1. Step 1: Website & Voice - Enter your website URL, choose the agent's language and voice (optional: agent role and capability add-ons)
2. Step 2: Creating - Your agent is created
3. Step 3: Scanning - UIRIX scans your website
4. Step 4: Knowledge - A knowledge summary is built from your site
5. Step 5: Greeting - A greeting is written for your agent
6. Step 6: Instructions - The agent's instructions are generated
7. Step 7: Ready - Try your agent right away
Total Time: typically a few minutes from start to working AI agent
Step 1: Website URL and Voice
Popular Voices:
- Sophie (Bright & Energetic): Upbeat and positive - a popular choice for customer service
- Grace (Wise & Thoughtful): Professional, elegant - great for healthcare
- Noah (Natural & Conversational): Friendly male voice
Features:
- Realtime voice preview - hear before you choose
- Video avatars for each voice
- Auto-localized names (Sophie → Shira in Hebrew)
Optional: Agent Role
- Office Secretary: appointment scheduling, general inquiries (the default)
- Customer Service: Support and service inquiries
- Sales & Closing Deals: Lead qualification, sales calls
- Technical Support: Product troubleshooting
- General Inquiry / General Consultant: Broad questions about your business
- Custom Agent: Build from scratch
Capabilities: What Your Agent Can Do
Core capabilities (included by default):
- Send SMS: Confirmations and details sent during the call
- Send Email: Professional documentation
- Lead Capture: Never lose a customer contact
- Send Website Link: Point callers to the right page
- End Call: Professional call closures
Add if needed:
- Calendar Scheduling: Book, reschedule and cancel meetings (connects to Google/Microsoft calendar)
- Customer Support: Support tickets and escalation to a supervisor
- Orders: Take product orders
Pro Tip: Keep capabilities focused on what callers actually need. Too many tools can slow responses and make the agent's choices less reliable.
Knowledge: Your Website and Documents
Option A: Website Scan (automatic)
- The website URL you entered is scanned during setup
- The agent learns from your pages through a knowledge summary
- Add or refresh pages later from the dashboard
Option B: File Upload
- Upload PDFs, Word docs, text files
- Services list, pricing, policies, FAQs
- Mark a document "keep as is" to have it quoted word for word
- Limit: 10 files (Starter), 20 files (Pro), 50 files (Business)
Best Practice: Scan your website AND upload key documents for comprehensive knowledge.
Steps 2-6: Automatic Build
What happens during build:
1. Website scan (your pages are read)
2. Knowledge summary (files + website)
3. Greeting generation
4. Instructions generation (from your knowledge and capabilities)
Typically a few minutes - larger websites take longer
After build: Your AI agent is ready to test!
After Build: 4 Critical Steps
1. Test Agent (2-3 min): Test in Real-time Chat with text and voice
2. Get Phone Number (1 min): A phone number is provided with your plan, or forward your existing number
3. Connect Calendar (2 min): If using appointment scheduling
4. Add Website Widget (5 min): Optional - embed chat and voice on your website
No coding or developer needed at any step.
