EqualWeb Launches an AI Business Assistant, Powered by UIRIX

The AI Business Assistant is an AI voice agent platform offered through EqualWeb and powered by UIRIX. UIRIX builds the agent from your website, hosts it and runs every channel. Your UIRIX dashboard holds the knowledge base, the voice, the instructions and every conversation.

One agent covers four channels with one knowledge base and one set of instructions:

• Website chat: a chat window on every page of your site
• Voice in the browser: visitors click the agent and simply talk
• Inbound calls: the same agent answers your phone, around the clock
• Outbound calls: confirmations, reminders and follow-ups called from a list

A customer gets the same answer whether they typed, spoke or called.

For EqualWeb customers there is no separate project to start. Once your website is on EqualWeb, Business Assistant appears in your EqualWeb menu, and two clicks open your UIRIX account and your agent.

• Fill in a short form: company name, website address, language and the voice you want.
• The agent builds itself: UIRIX reads your website, writes a knowledge base from it, prepares a greeting and instructions in your language, and gives the agent your voice. This takes a few minutes and runs in the background.
• Paste one line of code: when the build finishes, you land on the widget page of your dashboard. Copy the snippet into your site and the agent is live.
• Talk to your visitors: the launcher shows your agent's face. Visitors type or speak, and the agent answers from your own content.

No developers and no scripts to write. If you want to change how the agent behaves, you tell it in plain language and rebuild with one click.

• Chat and voice in one window: visitors choose how they want to talk, and can interrupt the agent naturally when speaking.
• Answers from your own content: everything it knows comes from your website and any documents you add later. You can review and edit what it says.
• Captures leads: name, phone or e-mail and what the visitor wanted, sent to your inbox with a short summary of the conversation.
• Opens support tickets and takes callbacks: a visitor with a problem becomes a ticket, a visitor who wants a call becomes a callback request.
• Speaks 17 languages: including English, Spanish, French, German, Hebrew, Arabic and Russian.
• Keeps every conversation: each chat and call is saved with a transcript and a summary in your dashboard.

You choose the voice from more than 40, each with a face and a short sample to listen to first, and you can change it at any time.

This is where the partnership is more than a distribution deal. An agent that listens, speaks and writes is another route to the same answers, and that matters most to visitors for whom the usual route (read the page, find the menu, fill in the form, pick up the phone) is the hard part.

• Blind and low-vision visitors can ask by voice and hear the answer instead of working through a busy page with a screen reader.
• Visitors with motor disabilities need no typing, no mouse and no forms: a spoken question gets a spoken answer, and a lead or a callback is taken in the conversation itself.
• Visitors with dyslexia or reading difficulties get a spoken answer instead of a long page, or a short written one if they prefer chat.
• Deaf and hard-of-hearing customers get the same answers in written chat that a phone call would give.
• People in noisy rooms or with speech impairments can switch to typing in the same window at any moment.

The chat window itself was made accessible by EqualWeb's own accessibility team, the people behind the widget: a labelled launcher that opens a dialog, keyboard focus that moves into the conversation and comes back when it closes, and chat and voice side by side so nobody depends on just one of them.

To be clear about what it is and is not: the agent adds a way in, it does not make the rest of a page accessible. That is the job of the EqualWeb accessibility widget, and the two run side by side on the same site.

The website agent can also become your phone agent. Give it a phone number and callers reach the same agent that lives on your site: it answers around the clock, takes messages, captures leads and, when a customer calls back, remembers the previous conversation. Every call is recorded, transcribed and summarized for you.

When you want to reach people instead, the same agent can call a list for confirmations, reminders and follow-ups, within the calling hours you set. See inbound calls and outbound calls for the details.

Adding a phone number requires a payment card on file, and the number itself has its own monthly cost.

Every EqualWeb customer gets a pay-as-you-go UIRIX agent with $100 of credit in the wallet and no credit card to start. After that you pay only for the conversations the agent actually handles, drawn from your credit, and you can top up from the dashboard when it runs low. There is no monthly fee and no minimum.

One account can hold up to ten agents: for example one per brand, one per language, or one for sales and one for support. Plans for businesses that are not on EqualWeb are on the UIRIX pricing page.

Do I need a developer?
No. The agent builds itself from your website, and going live is one line of code pasted into your site.

Does the agent replace the accessibility widget?
No. They are two different products that work side by side. The widget makes your pages more accessible; the agent gives visitors a way to ask by voice or chat.

Which languages does it speak?
17 languages for the agent, including English, Spanish, French, German, Hebrew, Arabic and Russian.

What happens when the $100 credit is used up?
You top up the wallet from your dashboard and keep paying only for the conversations the agent handles.

Can I use UIRIX without EqualWeb?
Yes. Any business can start free at UIRIX and build the same agent from its website.